Nexxus Solutions Group is a national contractor, service provider network servicing the U.S. Insurance Industry. Our seamless approach encompasses emergency repairs, water mitigation, construction, remodeling as well as all other general repairs on residential and commercial losses. Our focus is to exceed our customer’s expectations by delivering quality repairs and service thus reducing cycle times through a team of the best contractors and service providers in the industry. Nexxus Solutions Group’s claim management system was built to allow insurance companies and our service providers to obtain claim status in real time. Our process tracks and measures key performance indicators including all customer contact touch points, cycle time, loss costs and customer satisfaction.
Our focus at Nexxus Solutions Group is to enhance the customer experience by providing peace of mind knowing our network providers go through an in-depth credentialing process. Our credentialing process ensures all of our contractors and service providers in our network are licensed, bonded and insured as well as meeting all other requirements. In addition, our network offers a two-year workmanship warranty on all work that is performed. With customer expectations growing each and everyday, Nexxus Solutions Group is here to deliver.
Our network encompasses an auditing process that exceeds all others. We utilize experienced specialists in the respective field to complete desk audits on all losses including an estimate review, review of the various touch points and a trend analysis. An independent company completes all field reinspections, ensuring quality repairs and conformance to our client’s guidelines and standards.